Terms and conditions

Company Information

Address

  • VAT no. DK36941375
  • FineNordic A/S
  • Moeskjaervej 2
  • DK-7620 Lemvig
  • Denmark

Contact

Payments

You can pay by credit card, PayPal, or bank transfer.

Delivery

Orders are normally shipped by parcel post. Small orders are sent as letters. Large orders (furniture, etc.) are sent by courier. In stock items are normally shipped same day or 1 working day after the order was placed. There may be a 1-2 days longer delivery time in connection with weekends, holidays and promotions. If the order contains one or more items that are on backorder, we will send the entire order together, when all the items are in stock. Subject to errors in availability and prices.

Right of Withdrawal

When you shop with us, you have 14 days to cancel your order.

The period to withdraw from your purchase will expire 14 days after the day you;

  • receive your product;
  • have the last product of your order in physical possession, when there has been an agreement about items that have been ordered in one order, but get delivered separately;
  • have the last lot or the last part in physical possession, if it’s about an agreement on delivery of a product consisting of multiple lots or pieces.

You must notify us within 14 days of receipt, that you want to cancel your purchase. The notice must be sent to support@finenordic.com. In your message, make us clearly aware of you wanting to make use of your right of withdrawal.

You cannot undo an order by simply rejecting the goods, without sending us clear message about this, to support@finenordic.com.

Returns

You must send your order back to us without undue delay and within 14 days after you have informed us that you want to cancel your purchase. You have to bear the direct cost of returning the goods.

When returning items, you are responsible for the products being packed safely. You bear the risk from the time of delivery of the products. Some items (by their nature) may not be returned by regular mail. This applies eg. to furniture.

Items excluded from withdrawal right

The following product types are excluded from withdrawal right:

  • Delivered goods that were made to the consumer's specifications or are clearly personalized.
  • Delivered goods likely to deteriorate or expire rapidly.
  • Delivered sealed goods, which because of health protection or hygiene reasons are not suitable for return and where the seal has been broken after delivery.
  • Delivery of newspapers, periodicals or magazines, with the exception of subscription contracts for the supply of such publications.

You lose your right of withdrawal if;

  • Breaking the seal on products, which due to protection of health or hygiene reasons are not suitable for return.

Product’s status, when you send it back

You are only liable for the possible diminished value of the goods, resulting from the usage of the product, other than what is necessary to determine the nature, characteristics and the way it works. In other words - you can try out the product the same way as if you tried it out in a physical store. If the product has been handled beyond what is described above, we consider it as used, which means that with your right of withdrawal you only get a part or none of the purchase amount back, depending on the product's commercial value.

In order to receive the entire purchase amount return, you must therefore do the same as you can in a physical store. You must test the product, but not actually use it.

Refund of the purchase amount

If you revoke your purchase, then you will get the amount back, that you have paid us. In case of a decrease in value, which you are liable for, an amount will be deducted from the purchase price.

If you use your right of withdrawal, we will refund all payments received from you, including delivery costs (excluding additional costs as a result of your own choice of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any case within 14 days from the date we receive notice of your decision to withdraw from this contract. We carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.

We may withhold reimbursement, until we have received the product, unless you since have supplied evidence of having sent back the product.

If you make use of your right to withdraw from your purchase, the item must be sent to:

  • FineNordic A/S
  • Moeskjaervej 2
  • DK-7620 Lemvig
  • Denmark

You must attach a delivery note, order confirmation, or invoice. Note: We do not accept packages sent COD.

If there is something wrong with the item (warranty)

All claims should be made to support@finenordic.com. Please do not send items back without agreement.

Sale of Goods Act shortage rules apply to purchases.

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When you shop at FineNordic, you have a 24-month warranty. You either get the product repaired, or replaced, refunded, or you receive a reduction in price, depending on the specific situation. It is a requirement that the complaint is justified and that the defect was not caused by incorrect use of the product or other injurious behavior.

Filing a claim

You must file a claim within "reasonable time" after you have discovered the defect in the product. If you file a claim within two months after the defect was discovered, the claim is always timely. We will refund reasonable freight costs.

If the claim is justified, we will refund your (reasonable) shipping costs.

The product should be sent to:

  • FineNordic A/S
  • Moeskjaervej 2
  • DK-7620 Lemvig
  • Denmark

We need the following information, when sending the product to us:
When you return the product, please state as detailed as possible, what the problem is.
Note: We do not accept packages sent COD or similar.
Remember that the product must always be returned in protective packaging, and remember to get a receipt for shipment, so we can reimburse your shipping costs.

Appeals

If you have a complaint about your purchase, please contact customer service. If we fail to find a solution, you can file a complaint with the relevant boards in the field, if conditions are met.

Privacy Policy

For you to enter into a contract with us, we need the following information:

  • Name
  • Address
  • Phone
  • E-mail address

We record your personal information for the purpose of delivering goods to you. Personal information is registered with (insert company's legal name) and kept for five years, after which data is deleted.

When collecting personal information through our website, we ensure that it always happens when submitting your express consent, so that you are informed of exactly what information is collected and why.

Customer support at FineNordic has access to the information recorded about you.

The person responsible for data at FineNordic is the IT manager.

We do not store customer data encrypted.

We transmit customer information encrypted (SSL).

Information provided to Fine Nordic is neither transmitted nor sold in any way to third parties and we record no sensitive, personal information.

When registered with FineNordic, you always have the right to object to the registration. You also have the right to inspect the information recorded about you. These rights are secured by the Privacy Act and all inquiries must be directed to FineNordic via e-mail (support@finenordic.com).

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